Responsible Gaming
at by99
Gambling at by99 is designed to be entertaining, not stressful. We provide every registered player in Bangladesh with a full suite of responsible gaming tools — deposit limits, cooling-off periods, session reminders, and permanent self-exclusion — so you always stay in control.
Our Commitment to Safe Play
by99 is Bangladesh's most trusted online casino and sports betting platform, and that trust begins with how we treat our players. Responsible gaming is not a footnote in our terms and conditions — it is a core pillar of everything we build. Every feature on the by99 platform, from the cricket betting markets to the live casino tables, has been developed with player wellbeing in mind.
We recognise that gambling, while an enjoyable form of entertainment for the vast majority of players, can become problematic for a small number of individuals. Problem gambling can affect players from any background, in any city — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi. The signs are not always obvious, and the transition from recreational play to harmful behaviour can happen gradually. That is why by99 takes a proactive approach: we provide tools, education, and human support before problems escalate.
The responsible gaming resources on this page are available to every by99 account holder at no cost and with no penalty. Using a deposit limit, requesting a cooling-off period, or placing yourself on permanent self-exclusion will never affect the funds already in your account. We believe in empowering players to make informed decisions about their gambling, and we treat every responsible gaming request with the same urgency and confidentiality as any other account matter.
All by99 responsible gaming tools are accessible directly through your account settings panel. If you experience any difficulty activating a tool, or if you prefer to speak with a member of our team, our 24/7 English-language support team is always available at [email protected]. There is no waiting list, no form to fill in, and no judgement — just professional, respectful assistance.
Strict 21+ Age Policy
by99 enforces a mandatory minimum age of 21 years for all players. This is a hard requirement with zero exceptions.
Gambling is an adult activity, and by99 is committed to ensuring that no person under the age of 21 can access any real-money gambling product on our platform. This commitment goes beyond a checkbox on a registration form — it is enforced through a multi-layered identity verification process that every by99 account must pass before any deposit or withdrawal is processed.
During KYC (Know Your Customer) verification, players are required to submit a valid government-issued identity document — typically a Bangladesh National ID card (NID), passport, or driving licence — confirming their date of birth. Accounts where age cannot be verified are suspended until verification is complete. Any account found to have been registered by a person under the age of 21 will be permanently closed, any deposited funds returned to the originating payment method, and any winnings forfeited.
by99 also strongly encourages parents and guardians to make use of parental control software if minors share access to devices used for gambling. If you suspect that a minor has registered or attempted to register a by99 account, please contact us immediately at [email protected]. We treat all such reports with the highest priority.
Underage Gambling Warning
- by99 is strictly for players aged 21 and above
- All accounts are subject to mandatory age verification
- Underage accounts will be permanently closed
- Winnings from underage accounts will be forfeited
- Report suspected underage use to [email protected]
- Parents: use parental controls on shared devices
Your Responsible Gaming Toolkit
by99 provides six fully self-managed responsible gaming tools. Activate any of them instantly from your account settings — no delays, no cost, no questions asked.
Deposit Limits
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases are subject to a 7-day cooling period to give you time to reflect.
Session Time Limits
Define a maximum uninterrupted play session length. When your session limit is reached, you will receive a prominent on-screen notification and be automatically logged out. This helps break the flow of extended play and encourages regular breaks, particularly useful for players in Dhaka or Chittagong with busy schedules.
Reality Check Reminders
Set a recurring pop-up reminder that appears at a regular interval — every 15, 30, or 60 minutes — while you are playing. Each reminder displays your current session duration and net win/loss, helping you stay grounded in how much time and money you have spent in the current session.
Cooling-Off Period
Request a temporary break from the by99 platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is suspended for gambling activity, and all promotional communications are paused. Your account balance is fully preserved and accessible once the period ends.
Loss Limits
Set a maximum net loss threshold for a daily, weekly, or monthly period. When your losses reach the set amount, further betting activity is suspended for the remainder of that period. This tool works alongside deposit limits to give you a comprehensive financial safety net tailored to your own budget.
Self-Exclusion
Request a permanent or long-term exclusion from the by99 platform for 6 months, 1 year, 3 years, or indefinitely. Self-exclusion is the most comprehensive tool available. Once active, your account is fully closed for gambling, all marketing communications cease, and re-registration is blocked for the full exclusion period. Contact [email protected] to activate immediately.
Deposit and Loss Limit Reference
The table below shows how by99 deposit and loss limit settings work in practice. All amounts are in Bangladeshi Taka (BDT).
| Limit Type | Period Options | Takes Effect | Reversal Delay | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately on reduction | 7 days for increases | Available Now |
| Loss Limit | Daily / Weekly / Monthly | Immediately on reduction | 7 days for increases | Available Now |
| Session Time Limit | Per-session (custom minutes) | Next session start | Immediate removal | Available Now |
| Reality Check | 15 / 30 / 60 min intervals | Current session | Immediate removal | Available Now |
| Cooling-Off Period | 24h / 48h / 7d / 30d | Immediately | Cannot be reversed early | Irreversible During Period |
| Self-Exclusion | 6m / 1y / 3y / Indefinite | Immediately | Minimum period enforced | Irreversible During Period |
How to Request Self-Exclusion
Self-exclusion at by99 is straightforward. You can activate it in minutes, with no delay and no obligation to explain your reasons.
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01Log in to your by99 account using the by99 Login page. If you are already logged in, proceed directly to your account settings panel.
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02Navigate to Responsible Gaming within your account settings. This section is clearly labelled and accessible from the main account menu.
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03Select Self-Exclusion from the list of available tools. Choose your preferred exclusion period: 6 months, 1 year, 3 years, or indefinite.
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04Confirm your request. You will be asked to confirm your decision once. Upon confirmation, your account is immediately suspended for gambling activity and all promotional emails are cancelled.
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05Receive your confirmation email. A confirmation of your self-exclusion, including the start date and end date (where applicable), will be sent to your registered email address within minutes.
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06Contact support if you need help. If you are unable to access your account settings or need immediate assistance, email [email protected] with "Self-Exclusion Request" in the subject line. Our team will process your request within 24 hours, Bangladesh Standard Time.
What Happens During Exclusion
Once your self-exclusion is active, the following measures are immediately applied to your by99 account:
Account access suspended — you cannot log in or place bets for the duration of your exclusion period.
Promotional communications stopped — all bonus offers, newsletters, and marketing emails are cancelled with immediate effect.
Re-registration blocked — if you attempt to open a new by99 account during your exclusion period, it will be identified and closed.
Account balance preserved — any funds in your by99 wallet at the time of exclusion remain secure and will be returned to your verified payment method upon request.
Exclusion cannot be reversed early — this is intentional. The cooling-off purpose of self-exclusion requires that the chosen period is fully observed. Please choose your duration carefully.
Recognising Problem Gambling
Problem gambling can develop gradually. Recognising the warning signs early — in yourself or someone close to you — is the most important first step toward getting help.
Financial Warning Signs
Gambling more than you can afford to lose. Borrowing money or selling possessions to fund gambling. Chasing losses — betting more in an attempt to win back money already lost. Neglecting bills, rent, or other financial obligations in Dhaka or elsewhere to continue gambling.
Behavioural Warning Signs
Spending more time gambling than originally intended. Feeling unable to stop or cut back, even when you want to. Neglecting work, family responsibilities, or social commitments. Lying to friends or family members about how much time or money you spend gambling.
Emotional Warning Signs
Feeling anxious, irritable, or depressed when not gambling. Using gambling as a way to escape stress, loneliness, or difficult emotions. Feeling guilty or ashamed about your gambling habits but continuing regardless. Experiencing mood swings that are tied to winning or losing outcomes.
Social Warning Signs
Withdrawing from friends, family, and social activities in favour of gambling. Relationships with family members in Sylhet, Chittagong, or elsewhere becoming strained due to gambling-related arguments. Losing interest in hobbies or activities that you previously enjoyed before gambling became a significant part of your life.
If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to make use of the by99 responsible gaming tools described on this page. A good starting point is activating a deposit limit or requesting a 7-day cooling-off period. These steps require no explanation and take effect immediately. If you feel that your gambling is significantly impacting your life, please reach out to our support team directly — we are here to help, not to judge.
Gambling Becoming a Problem? Talk to Us.
If you feel that gambling is no longer fun — if it is causing financial stress, affecting your relationships, or making you feel out of control — please reach out to the by99 responsible gaming team right now. You do not need to wait until things get worse.
Our dedicated English-language support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all Bangladesh public holidays. No matter where you are — Dhaka, Rajshahi, Khulna, Mymensingh, or Cox's Bazar — help is available immediately.
Contact our responsible gaming team directly:
Please include "Responsible Gaming" in your email subject line for priority handling. All responsible gaming communications are treated with complete confidentiality.
Play Responsibly. Enjoy by99.
Responsible gaming and great entertainment are not opposites. Explore the by99 platform at your own pace, with the tools you need to stay in control always within reach.
21+ Only Gambling can be addictive. Please play responsibly.